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09/21/2012
Trust that’s established between a customer and a business is not only the foundation for a successful business transaction, but it makes for an overall healthy business relationship between business and customer.
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04/25/2012
As the temperature slowly starts to climb turning on the AC begins to sound like a good idea, the Better Business Bureau reminds consumers of the importance of having their air conditioners serviced. Waiting until the temperature has reached the 90-degree mark only to find out the AC is not working properly can lead to much frustration and wasted money.
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04/16/2012
The past few years have been financially challenging for just about everyone, civilian and military alike. Military families have a few more obstacles in becoming financially secure primarily because of frequent relocations, deployments and the fact that many are young, on their own for the first time and receiving their first significant paychecks.
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04/11/2012
Sunny spring days have many homeowners thinking about getting their yards in shape. Some may want to get their lawns mowed and aerated while others may be considering major landscaping projects such as new patios, decks or water features.
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02/23/2012
Taxpayers have until April 17 to file their 2011 tax returns and pay any tax due. According to the IRS, 80 percent of Americans will enlist the help of a tax preparer or tax software when filing their taxes. Better Business Bureau encourages taxpayers to use caution when selecting tax-preparation help to avoid penalties or fees.
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02/17/2012
Funerals can be one of the more expensive purchases made by consumers, with prices ranging from $1,000 to $10,000, depending on chosen services. During an emotionally charged time such as this, it can be easy to spend more than necessary. Your Better Business Bureau recommends the following advice for navigating the funeral process.
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02/08/2012
A number of Better Business Bureaus across the country have received consumer complaints and media questions about a tax preparation company called Mo Money Taxes (also known as MoneyCo USA).
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11/03/2011
Children are 51 times more likely than adults to have their identities stolen, according to a study conducted by Carnegie Mellon CyLab. Child IDs are used to purchase homes and automobiles, open credit card accounts, secure employment and obtain driver’s licenses.
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07/04/2011
Looking for a way to get in shape? Joining a health club, fitness center, gym or sports club can be a great way to improve your physical condition
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06/28/2011
Michelle Corey of BBB in St. Louis tells the Today show about BBB's investigation of U S Fidelis, a marketer of vehicle service contracts. The principals have been indicted on consumer fraud charges.
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06/28/2011
Consumers continue to tell the BBB they feel tricked by the auto service contract industry's misleading advertising or duped into spending thousands of dollars for contracts with little or no value.
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02/10/2011
Having recently witnessed one of my customer support team keep her cool with an aggressive customer on the other end of the line, it occurred to me that you can train and train and train your team, bu
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02/09/2011
What’s the number one tax scam? What other scams should you be concerned about? Find out and get tips for choosing a tax preparer.
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01/18/2011
Last week, we accidently sent order confirmations to thousands of customers whose orders were completed months ago. It could have been a disaster, but instead it was a surprising success.
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01/10/2011
We've all heard the standard tips about preventing identity theft and credit card fraud. But what would a real identity thief tell you if he had the chance? Dan DeFelippi, who was convicted of credit
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