Small-Print Bugaboos

Posted Thursday, July 09, 2009
by Luanne Kadlub

Small print. 


It’ll get you almost every time.


How many of us — be honest now — take the time to read all of the fine print before we check that tiny box indicating that we have indeed read the terms of service or terms of business or however they’re labeled and agree to all of them. 


I know I’m guilty. 


When dealing with a trustworthy business, you’re not going to have to stay awake at night wondering if you’ve agreed to something you shouldn’t have. But that still isn’t an excuse for our laziness.


What’s the big deal?


It’s in the small print where you learn that “free” CD chock-full of information on how to get government grants or leads on college scholarships or how to make a mint working from home — all for just a small shipping/handling fee! — enrolls you in a program with monthly fees that show up on your credit card.


So you can just call and cancel, right?


Sure, provided the “company” has a legitimate phone number. And a person to talk to. More commonly, however, you’ll get voicemail and no way to talk to a real person. Chances are there isn’t a real street address, either.


One Northern Colorado consumer learned that the only way out of the mess he inadvertently gotten himself into was to cancel his credit card. It’s a solution thousands of others are using as well.


To prevent small-print surprises, the best solution is to take the time and read it. All if it! And then get a BBB Business Reliability Report at www.wynco.bbb.org. It’s easy to do and it takes just a couple minutes online (or you can call us, too, at 970-484-1348 or 1-800-564-0371). Also, don’t discount BBB’s sage advice: If it sounds too good to be true, it probably is.


After doing all of this, and you still want the item or service, then — and only then — should you check that little box.


What about you? Have you been a small-print victim?

Comments

Add a Comment

We would love for you to comment on posts to the BBBlog.

But please, let’s keep it clean. Comments that include profanity or personal attacks or other inappropriate comments will be removed. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate the guidelines, terms of use or privacy policy governing this site. We advise review of our Blog Frequently Asked Questions, Submission Rules and Terms of Use prior to comment submission.

Name
Email
Comments

5000 characters remaining
Enter the code shown:

Tools

  • Print
  • RSS
  • Bookmark & Share
    • MySpace
    • Digg
    • Delicious
    • StumbleUpon

Most Viewed Posts